I went to Dell’s website and had a relatively harder time finding a way of contacting Dell by chat or by phone.  I finally found a phone number to call but when I called, I got someone on the phone who didn’t really seem to be the right person to be talking to.  I kept asking about servers and he kept asking me “is that like a DSL router or something”.  I said no, servers, you know, those things in data centers?  Those things that IT managers buy?  Can you transfer me to enterprise pre-sales?  Finally after a minute or two the man transfers me but I got a recording asking me if I wanted printer ink cartridges.  By this point I started wondering if this type of customer service has something to do with some of Dell’s problems.

I finally get a lady on the phone but she didn’t seem much better than the first guy but she finally transferred me to the right person.  Unfortunately, this gentleman had a ton of questions to ask me like name, business, how many desktops I was expecting to buy next year and etc etc.  I was getting annoyed and just wanted to ask about servers so finally after about 20 minutes on the phone, I was told that someone will call me in 24 to 48 hours.  I got called the next day last Friday but it was my day off and it was a bad time to talk so I asked them to call back on Monday.  I got called back Monday and I asked about AMD “Barcelona” Opteron quad-core based servers and Intel “Tigerton” 7300 series based processors.  Dell’s rep told me that the Opteron quad-core systems were delayed and that more information would be available in November.  The servers based on Intel 7300 series processors could be ordered now though an exact ship date couldn’t be given.


Source: http://blogs.zdnet.com/Ou/?p=816